Hills, K. (October, 2015). Communication Strategies to Generate Employee Job Satisfaction. Published Doctoral Study, Walden University, College of Management and Technology.
Managers spend 75% of their time actively communicating with employees. Effective leadership communication is fundamental to employee job satisfaction. The purpose of this phenomenological study was to explore how communication strategies that government agency leaders use may motivate greater employee job satisfaction. Twenty employees of a government office in Florida were the general population sample. The motivational language theory helped explore the nature of job satisfaction by focusing on leadership and employee communication strategies. Leadership communication influences employee motivation through incorporating 3 categories of utterances: empathetic (illocutionary) language, direction-giving (perlocutionary) language, and meaning-making (locutionary) language. The Van Manen selective approach helped code and the Stevick-Colaizzi-Keen method helped analyze the participantsâ?? transcribed face-to-face interviews. Member checks and data saturation ensured the findings trustworthiness. The findings developed from coding and analyzing data led to the discovery of 4 themes: empathetic language, direction-giving language, meaning-making language, and job satisfaction. The 2 most important themes, direction-giving language and meaning-making language, help motivate job satisfaction by explaining how leadership advice, clear instructions, and leadership stories pertaining to primary events from the agency's past provide direction and a feeling of job satisfaction. Social implications of this study include creating and improving organizational communication best practices and guidelines to help leaders communicate information effectively and to motivate regional governmental organization employee job satisfaction.
Tags: School of Business and Entrepreneurship SBAE , curefacultymentor2017
Assistant Professor, College of Business and Entrepreneurship
CURE Faculty Mentor 2017
University of Florida, B.A, English
ITT Technical Institute, M.B.A, Master of Business Administration
Walden University, D.B.A, Doctor of Business Administration
Current research interest:
My primary research interests are in the areas of leadership communication and job satisfaction. While I was a student in the doctor of business administration program at Walden University I studied and conducted my research under the mentorship of Dr. Charlotte Carlstrom. My research focused on communication strategies that leaders of government agencies may use to motivate greater employee job satisfaction.
My most current research interests focuses on organizational communication, corporate sustainability, organizational change, and change leadership using the transformational leadership theory (Burns, 1978), paradoxical theory of change (Beisser, 1970), motivating language theory (Sullivan, 1988), and four capital model of sustainability (Ekins, 1992).